2️⃣ Level 2 technician

Tasks of a Level 2 Support

• Finding solutions based on previous cases
• Closing a reassigning jobs
• Handling configuration issues
• Manage software installations and hardware repair
• Review information and training available for first level support
• Monitor available tools for issues (network)
• Collect information and escalate to L3 support
• Hardware repair
• Physical Visit
• Respond to messages relating to hardware problems or system issues.